When the evidence is complete
I reproduce or reconcile the incident, identify the first proven cause and deliver the report within 24 hours of receiving the required evidence.
One MT5 incident · 39 EUR · 24 hours
Send the retcode, the request values and the nearby Journal lines. I will trace one failure against the symbol, account and broker rules, then give you a written cause map and the smallest safe next step.
Written evidence map
24-hour diagnostic
No account access
I reproduce or reconcile the incident, identify the first proven cause and deliver the report within 24 hours of receiving the required evidence.
I tell you exactly what is missing before payment. The free scope check does not turn into an open-ended investigation.
You still receive the broker or environment boundary and a reproducible next step. A repair is quoted only when a code change is actually supported by the evidence.