Cancellation Policy

1. Cancellation Policy for Consumers

This cancellation policy applies to consumers residing within the European Union. As StratCoreAlpha operates under German law, the following cancellation rights are provided in accordance with EU Directive 2011/83/EU and German Civil Code (BGB).

2. 14-Day Right to Cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (StratCoreAlpha, Arnold Holm, Lindenstraße 6, 49586 Neuenkirchen, Germany, Email: contact@stratcorealpha.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

3. Exception for Digital Content

For MQL5 development services, this means:

• Once you download the source code, you waive your right to cancellation
• The custom nature of MQL5 code development makes it exempt from standard return policies
• Bug fixes and minor adjustments are included for 30 days after delivery

4. Consequences of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is attributable to your handling of the goods.

For digital content that has been delivered and accepted, reimbursement is not possible as the right to cancel has been waived.

5. Sample Cancellation Form

If you wish to cancel this contract, please complete and submit this form:

To:
StratCoreAlpha
Arnold Holm
Lindenstraße 6
49586 Neuenkirchen
Germany
Email: contact@stratcorealpha.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/services:

[Description of services]

Ordered on: [Date]
Received on: [Date]

Name of consumer(s): [Your Name]
Address of consumer(s): [Your Address]
Signature of consumer(s): [Only required if sending this form by post]
Date: [Date]

6. Contact Information

For questions about your right to cancel, please contact us: